Return and Refund Policy

HomeReturn and Refund Policy

At Zoom Organic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

You can return products within [Insert Number of Days] days from the date of delivery if:

  • The product is unused, in its original packaging, and in resalable condition.
  • The product is defective or damaged upon arrival.
  • The wrong product was shipped to you.

Note: We do not accept returns for opened or used products due to hygiene and safety reasons.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as “Final Sale”
  • Products that have been opened or used
  • Customized products (if applicable)

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at zoomherbal@gmail.com with your order number, the reason for the return, and any photos of the product (if applicable).
  2. Return Authorization: Once we receive your request, we will send you a Return Authorization and instructions on how to return the item.
  3. Shipping the Item: Pack the item securely in its original packaging (if possible) and send it to the address provided in the Return Authorization.

4. Return Shipping

  • Domestic Returns: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
  • International Returns: Customers are responsible for return shipping costs. International returns may be subject to additional customs duties and taxes.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed to the original payment method (credit card, payment gateway, etc.).
  • Processing Time: Refunds may take 7-10 business days to be reflected in your account, depending on your payment provider.

If your return is rejected due to damage or incorrect packaging, the item will be sent back to you at your expense.

6. Exchanges

If you would like to exchange an item for another product, please initiate a return for the original item and place a new order for the replacement product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at zoomherbal@gmail.com. We may request photos or other documentation of the damage. In these cases, Zoom Organic will cover the return shipping cost, and we will either send you a replacement or issue a full refund.

8. Late or Missing Refunds

If you haven’t received a refund after the standard processing time:

  • First, check your bank account and contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact us at zoomherbal@gmail.com.

9. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please contact us at:

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