Shipping Policy

At Zoom Organic, we are dedicated to providing you with the best shopping experience and ensuring timely delivery of your products. This Shipping Policy outlines the terms and conditions regarding shipping and delivery of your orders.

1. Order Processing Time

• All orders are processed within 1-3 business days.
• Orders are not processed on weekends or public holidays.
• If we encounter high order volume or other issues, there may be a slight delay. We will notify you via email or phone if your order is delayed.

2. Shipping Methods and Charges

Prepaid orders receive free delivery. Cash on Delivery (COD) charges are based on the discounted merchandise subtotal after coupons and before shipping or taxes:

• COD below ₹500: ₹100 delivery charge.
• COD ₹500 to ₹999.99: ₹50 delivery charge.
• COD ₹1,000 and above: Free delivery.

Prepaid delivery remains free. Any applicable COD delivery charge is shown after COD is selected and before the order is placed. Delivery remains subject to serviceability at the entered PIN code.

3. Delivery Time

• Domestic Orders: Delivery typically takes 3-7 business days depending on your location.
• International Orders: Delivery times vary depending on the destination, typically ranging from 7-21 business days.
• Please note that delivery times are estimates and may vary due to weather conditions, customs, or other unforeseen delays.

4. Shipping Restrictions

• We currently ship within India and to select international destinations.
• Some locations may not be serviceable due to shipping restrictions or carrier limitations. If this applies to your order, we will notify you immediately and issue a refund if necessary.

5. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor the status of your order through the carrier’s website.

6. Shipping Address

• Please ensure that the shipping address provided is correct. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses.
• If you need to update your shipping address, please contact us immediately at zoomherbal@gmail.com.

7. Customs, Duties, and Taxes

• For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.
• We recommend checking with your local customs office for further details on customs policies.

8. Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that your order is either replaced or refunded.
• Please retain all packaging and items for inspection purposes if the shipment is damaged.

9. Return Shipping

• If you need to return an item, please refer to our Return Policy. The customer is responsible for return shipping costs unless the product is defective or a mistake was made on our part.

10. Contact Us

For any questions or issues related to shipping, please contact us at:

• Email: zoomherbal@gmail.com
• Phone: +91 9318474992
• Address: Karol Bagh, Patvari