Refund & Return Policy

Our Promise

Every ZOOMZ soap is handmade in small batches and checked before it is packed. If something reaches you damaged, wrong, or missing — we will make it right.

Replacement & Refund Window

You may raise a claim within 7 days of delivery for any of the following:

• Item arrived damaged, melted, or broken
• Wrong item or wrong variant delivered
• An item is missing from your order
• The product seal was already open on arrival

What We Need From You

Please send us a photo of the item and the outer packaging along with your order number. This helps us claim from the courier and resolve your case faster. Claims raised without photos may take longer to process.

How to Raise a Claim

WhatsApp or email us with your order number and photos. We respond within 24 working hours and confirm the resolution — replacement or refund — within 48 working hours of approving the claim.

Refund Timeline

• Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
• COD orders: refunded by UPI or bank transfer to details you provide, within 5–7 working days of approval.
• Replacements: dispatched within 2 working days of approval, at no extra cost to you.

What We Cannot Accept

Because these are personal-care and hygiene products, we are unable to accept returns in the following cases:

• A soap that has been used, wet, or unwrapped, unless it arrived faulty
• Claims raised more than 7 days after delivery
• A change of mind about fragrance or variant after the seal is opened
• Minor variation in colour, shape, or scent — these are handmade products and small batch-to-batch differences are natural, not defects

Order Cancellation

Orders can be cancelled free of charge any time before dispatch. Once a shipment is handed to the courier it cannot be cancelled, but you may refuse delivery, and a prepaid order will be refunded once the parcel returns to us.

Failed & Refused Deliveries

If a courier is unable to deliver after three attempts, the parcel returns to us automatically. For prepaid orders we refund the product value once the parcel is received back. Delivery charges on refused COD orders are not refundable.

Contact

Reach us through the contact page with your order number and we will take it from there.

This policy applies to orders placed on zoomzshop.com and is offered in addition to your rights under applicable Indian consumer law.